Tag: NetDespatch

Amtrak Strengthens Management Team

Posted by | Mar 4, 2008 | |

Amtrak has appointed three new directors to its Operating Board as it gears up for the next phase of development. They will all report to Alan Jones, Amtrak’s Managing Director.

Phil Whitlock has been appointed IT Director, a new position created to reflect Amtrak’s continuing investment in state of the art technology, ensuring delivery of the best customer service. The latest developments include e-billing, credit card bookings and the phasing in of more than 1,000 new scanners for drivers and depots as part of its leading edge track and trace capability. The new on-line booking system, in partnership with NetDespatch, has just passed 10 million bookings.

Joe Dudley, who has recently returned to Amtrak after a spell at NetDespatch, has been appointed as Deputy IT Director.

The Sales and Commercial teams will be strengthened with the addition of Michael Hawkins as Commercial Director and Tony Hammond as Sales Director,. Michael has a significant track record in the parcels business, having worked for UPS for many years and more recently was with DHL Express. Tony has had a successful career in Royal Mail and TNT and was, until recently, Sales Director of DHL Mail.

As well as investing significantly in IT, Amtrak has restructured its depot network to make it more efficient, re-organised its trunking schedule, improved the efficiency of its C&D fleet, taken delivery of hundreds of new vehicles and greatly improved customer service.

Gerry Ruffell, who took on the role of Commercial Director when the business was acquired, will oversee the introduction of Tony and Michael into the business before moving on to other challenges.

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Amtrak taps 10 million online bookings through NetDespatch

Posted by | Feb 27, 2008 | |

Amtrak and NetDespatch are celebrating after reaching a landmark 10 million online bookings. Amtrak customer taps4less.com reached the milestone while booking its daily shipment of bathroom supplies, to be delivered by Amtrak on a next day service nationwide.

Amtrak’s business has been revolutionised by its Online Collections, Despatch and International services supplied by ‘Software as a Service’ specialist NetDespatch. Like many other Amtrak customers, taps4less.com benefits from a fully electronic system for booking, pre-labelling and tracking. T aps4less.com ship s tens of thousands of parcels a year, and the NetDespatch Velocity service has proved vital to optimising its business by eliminat ing the keying in of shipments , cutting out virtually all paperwork and transcription errors .

One of the biggest benefits brought to Amtrak by NetDespatch is the ease with which their customer s can link their order processing and warehouse systems to the NetDespatch servers via the Internet. When taps4less.com found it could integrate so easily, the company immediately connected its own sales ordering system, so that o rder details only need to be entered once; usually by the customer online.

Reaching 10 million online booking is a real landmark. Our customers are always very enthusiastic about Online Despatch and also Connector, our easy web integration tool. We can thank NetDespatch for all their innovation and hard work delivering what is a clear market leader in online technology,” comments Gerry Ruffell, Commercial Director of Amtrak.

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NetDespatch Soars Towards Christmas Internet Shopping Peak

Posted by | Nov 27, 2007 | |

NetDespatch is seeing a massive seasonal uplift to its business as more and more people buy Christmas gifts online or through catalogues. In November alone, the delivery of over 8 million parcels will be managed online by the NetDespatch Velocity web-based platform, and with the scanning of parcels throughout the delivery process, the company’s secure web servers are processing an average of 100,000 transactions an hour.

TNT Post has utilised NetDespatch’s Velocity platform to create an end-to-end, wholly web- based solution to control its innovative packet and parcel home delivery services. The company is able to provide unparalled customer and supplier integration, with enterprise-wide visibility of data from customer despatch right through to courier delivery. TNT Post is also able to utilise the platform to offer a leading-edge customer returns solution.

Other carriers such as APC Overnight and Amtrak are increasingly providing home delivery services through the Velocity platform. This allows customers to book and track on line, whether an occasional shipper paying by credit card or a major customer requiring integration with their sales order processing or warehouse system. The NetDespatch systems integration, advanced bar code labelling and address checking services ensure that home delivery shopping order details are only entered once, are held securely on a central server, are automatically booked with the chosen parcel carrier, and are correctly labelled ready for collection from any location.

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New wireless system launched for UK couriers

Posted by | Jul 6, 2007 | |

BT and NetDespatch, today announce the launch of a new mobile application which will help distribution and logistics companies to operate more efficiently. BT-NetDespatch Mobility is a comprehensive, cost-effective managed solution that enables companies and remote workers to benefit from real-time mobile computing.

BT-NetDespatch Mobility has been designed for use by delivery drivers, couriers and other mobile workers. It provides a robust wireless data communication link between remote workers and those in the office, offering live access to the full range of NetDespatch hosted applications. For example, users will be able to capture signatures and provide real-time Proof of Delivery (POD), utilising browser-equipped GPRS handheld computers.

BT-NetDespatch Mobility has been designed from the ground up to integrate with customers’ legacy systems and takes into account different ways of exchanging data. The new solution is part of an integrated suite of web-based software developed to drive distribution business efficiency and profitability. It is a fully functional managed solution comprising system design, development, hosting, management, web-based administration, support, airtime and handheld devices.

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Matthew Robertson moves from TNT Post to NetDespatch as Commercial Director

Posted by | Jun 20, 2007 | |

Matthew Robertson, previously Group Development Director at TNT Post, has joined leading on-demand express transport software company NetDespatch in the newly created role of Commercial Director. Robertson joins as part of the recent expansion of the senior management team, and will lead market development for the company’s leading-edge web-based software and services. Robertson will also take responsibility for partnership development and management.

With a career spanning over 10 years in express parcels and packets and doorstep delivery environments, Robertson will assist CEO Becky Clark to maintain their market lead and expand business in the UK and abroad. Robertson spent 3 years with TNT Post as Group Development Director and was instrumental in the adoption and implementation of NetDespatch Velocity in the Packets and Parcels division of the leading alternative Business-to-Consumer (B2C) postal service. Prior to TNT Post, Robertson held senior positions at Arla Foods, where he served 4 years as Business Development Director for the Doorstep Delivery division, and also Royal Mail, where he led market development for B2C parcels and packets for 3 years.

“Matthew arrives at a very exciting time in the growth of NetDespatch. His extensive knowledge and experience gained at the user side of our market will prove invaluable as we move the company forward,” says NetDespatch CEO Becky Clark.

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