Tag: Royal Mail

Decisions on Northern Ireland Post Office® branches

Post Office Ltd today (Tuesday, 3 June) announced decisions on the future of Post Office® branches across Northern Ireland following a six-week public consultation that ended on 12 May 2008.

Post Office services will be provided through a network of 496 branches, which supports the national accessibility criteria introduced by the Government and ensures that over 94.1% of the population in Northern Ireland will see no change.

The plan confirmed today means that 38 branches will close in Northern Ireland with the first closures scheduled to take place in July 2008. These branches were detailed in the Area Plan proposal published on 1 April 2008. Post Office Limited is also confirming the creation of 53 outreach Post Office services.

Four branches originally proposed for closure – Parkhall Post Office, Strathroy Post, The Throne Post Office and Attical Post Office, which was originally proposed for replacement by an outreach service, – will now remain open following a review of the issues raised during public consultation.

During the six-week public consultation, Post Office Limited received approximately 4,500 responses and attended 97 meetings with customers and their representatives to understand customers’ concerns and to ensure that all the information provided by customers formed part of the final decision regarding each affected branch.

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Better standards and harmonized laws will promote e-commerce

In a meeting held on 22 May, government experts and representatives of non-governmental organizations and international organizations joined members of the Action Line on e-business, established following the World Summit on the Information Society in 2005, to find solutions to help e-commerce prosper in developing countries.

The UPU, the International Trade Centre (ITC), the United Nations Conference on Trade and Development (UNCTAD) and the International Labour Organization lead the Action Line on e-business.

High-level executives from UNCTAD and ITC, as well as the UPU Deputy Director General, Guozhong HUANG, highlighted the opportunities offered by the rapid progress in the use of new technologies around the world. The UPU led the session about challenges, opportunities and concrete solutions for SMEs wanting to start e-commerce activities. A presentation of the Alibaba.com e-marketplace, for business to business (B2B) e-commerce, showed how this platform has helped several small businesses expand their online activities. China Post also described its e-commerce activities and strategic partnership with Alibaba.com in the areas of logistics and online payments. They also highlighted the new opportunities provided by “m-commerce” (or commerce through a mobile phone) as a starting point for e-commerce activities, particularly because mobile technologies facilitate access to information and its distribution.

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Royal Mail seeks Postcomm extension

Royal Mail has asked Postcomm to extend the suspension of the bulk compensation scheme for another year amid fears of further industrial action in the future.

The request comes on the back of poor performance figures released last week by Royal Mail. The postal services giant failed to achieve nine of the 12 minimum service targets in its licence, but claims the poor service levels were due to industrial action last summer.

Royal Mail only achieved an 85 per cent service level on first class mail against a target of 93 per cent. Last year, it achieved 94 per cent service levels for first class mail.

Postcomm is now consulting its stakeholders on whether to extend the suspension of compensation.

Speaking about the missed performance targets, Postwatch chair Millie Banerjee says: “What the figures do not reveal is what effect the strikes have had on the posting habits of social and business customers. Many of these customers had to find other ways to communicate. This will have reduced postal volumes, which will in turn damage Royal Mail’s financial stability for years to come.”

Average mailing volumes have been severely affected as a result of last year’s strikes, with daily volumes down from 84 million items to about 80 million.

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Royal Mail under more pressure (UK)

Even though the Royal Mail has been under extreme pressure for a number of years it seems that the expected end to post office closures may be delayed. A report from an influential committee of MPs will this week confirm that the management of Royal Mail were not able to give a guarantee that the number of post offices in the network would stay above 11,500.
The company recent announced the planned closure of a further 2,500 post offices taking the limit down to the government declared minimum of 11,500. The committee of MPs are seriously thinking of reporting the company to the regulator Postcomm to try to resolve the issue as quickly as possible.
However, while the number of active post offices is set to fall significantly over the next couple of years, there are some in the business who blame the government and the competition authorities. They were the people that opened up the UK postal market at a time when Royal Mail was not in shape to compete.
There have also been major problems with the company’s pension scheme and a number of strikes over the last few years which have further deteriorated any confidence left in the operation. Quite where the closures will stop is unsure, but Royal Mail is not yet a competitive operation.

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Postwatch: 2007/08: Customer expectations were not met

Royal Mail released its performance figures for 2007/08. As expected these show a substantial decline against the previous year’s record breaking performance and that the company failed to achieve 9 of the 12 minimum service targets in its licence. Royal Mail’s performance was severely affected by official and unofficial industrial action.
Millie Banerjee, Chair of Postwatch, commenting on Royal Mail’s performance said: “Royal Mail’s recovery was severely blown off course by last summer’s strikes. Figures released today confirm that customers received poor levels of service. Furthermore, the fourth quarter results show that Royal Mail’s recovery from the industrial action was in some respects disappointingly slow.

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