Tag: South America

DHL, UPS target Latin America growth

Posted by | Apr 22, 2008 | |

DHL Express and UPS plan to invest more in Latin America this year to grow their business in the region and partly compensate for the impact of the slowing US economy.

Roger Crook, CEO DHL Express International Americas, told Chilean newspaper El Mercurio that the company planned to invest about USD 70 million in Latin America during 2008 and aimed to grow about 12 pct. Plans include two new offices in Chile but he did not disclose further details of the investment.

A significant proportion is likely to go to Mexico, however, in view of DHL’s plan to spend USD 112 million there over the next five years. Crook said early last year that DHL would invest USD 80 million in the region and was aiming for 15-20 pct growth in 2007.

Meanwhile, UPS, which during 2006-07 invested USD 7 million on 15 new operation centres to extend its Mexican network to 35 locations, is opening a further eight centres in the country this year, according to Mexican newspaper El Financiero.

Rubén Medina, UPS international sales manager, told the newspaper that despite the US economic slowdown, the operator’s Mexican exports grew by 5 pctin the final quarter of 2007. UPS will also aim to win more business among manufacturing companies along the Mexican border and SMEs this year, he added.

Mexico is the largest market in Latin America for UPS which has five daily flights from Mexico City to five different US airports. UPS has invested USD 39 million in Mexico since launching operations there in 1989, the newspaper said.

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FedEx optimises call centre in Brazil

Posted by | Apr 17, 2008 | |

FedEx Express announces the successful outcome of the implementation of a new system in its call centre in Brazil. The Interactive Voice Response (IVR) was implemented in September of last year, with the objective of proving to customers 24/7 customer service of pick-up scheduling, tracking and packaging request. The initial goal was to support 15 pct of the customer calls, but since its implementation, the response has been over 20 pct.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.

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Wal-Mart eyes e-commerce in fast-growing Brazil

Posted by | Apr 17, 2008 | |

Wal-Mart Stores Inc said on Thursday it will branch out into electronic commerce this year in Brazil, where it plans to invest 1.2 billion reais (USD 722.8 million) to keep up with fast-growing consumer demand.

Hector Nunez, chief executive of Wal-Mart Brazil, said the plunge into e-commerce will be a crucial part of the U.S. retailer’s growth strategy in Latin America’s largest country, where an economic boom is lifting millions out of poverty.

“We’re … entering into new channels, the most important being e-commerce that we will launch in the second half of this year,” he said at the company’s international analyst field trip in Salvador, in northeastern Brazil.

Nunez, who declined to provide further details on the e-commerce project, also reiterated Wal-Mart’s investment plans to open 36 new outlets this year in Brazil, almost twice as many as in 2007.

“We will continue aggressively expanding all of our formats,” he said in a speech broadcast over the Internet.

The discount behemoth has been focusing on expanding its international operations to supplement its U.S. business, where growth is slowing as it saturates many markets and now operates more than 4,100 stores.

The Wal-Mart Stores segment had net sales of USD 239.5 billion in its latest fiscal year ended January 31, up 6 percent from USD 226.3 billion a year earlier, while its Sam’s Club warehouse store division had sales of USD 44.36 billion, up almost 7 percent from USD 41.58 billion a year earlier.

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FedEx Express Believes in the Potential of Small and Medium Businesses in Santa Catarina and Launches the PyMEx Program in the State

Posted by | Apr 13, 2008 | |

FedEx Expres launched its PyMEx program in the Santa Catarina State, after its success in São Paulo. Created in 2005, the program consists of a series of benefits such as seminars, workshops, discounts, etc. for the small and medium exporters to connect them to the global market.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.

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Panalpina introduces new airfreight service to Latin America

Posted by | Apr 9, 2008 | |

Panalpina, together with its partner Centurion Air Cargo, has launched a new service – Palmair – linking its worldwide network with Latin America via the Miami, Florida gateway.

Panalpina will offer a direct transhipment concept for destinations in Latin America.

Miami serves as both Centurion Air Cargo’s base as well as Panalpina’s gateway to Latin America for freight originating from Europe, Asia and North America.

With the new concept, the two companies establish a link between the Latin American connections of Centurion and Panalpina’s European Road Feeder Network with its hub in Luxembourg.

Centurion has subcontracted the first leg to Luxembourg-based Cargolux – also one of Panalpina’s major business partners. This set-up gives Panalpina total control of the entire cargo flow from origin to destination.

The main destinations served through the new service are Bogota, Medellin, Barranquilla (all in Columbia), Caracas (Venezuela), Lima (Peru) and Manaus (Brazil), amongst others.

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