From Michael MacClancy
Sir, Your coverage of the National Audit Office report on Postcomm and postal services (“Watchdog warns on Post Office competition”, January 24) was wide of the mark. There is nothing new in identifying a risk that the universal postal service might suffer if Consignia were subject to competition and this was not the most important conclusion to be drawn from the NAO’s report.
Read MoreCreating a Positive Environment – case histories from around the world – presentation by Michael MacClancy, Triangle at WMEA01
The postal value chain
Case studies – Sweden, New Zealand, USA?, Germany
Conclusions: Protect the entrants rather than the incumbent!
Competition brings innovation
Worksharing generates another type of competition
The incumbent benefits from legal action
Identify your vision and make people aware of it
The threat is substitution!!!
Calls for Consignia to sell Parcelforce, its struggling package delivery arm, are increasing as losses continue to mount. “The business would be better off outside Consignia, because mail, parcels and retailing are separate businesses, ” said Paul Jackson, MD of parcels industry consultant Triangle. “They could consider a management buyout scheme.” Jackson said: “Problems are mounting in the rest of Consignia’s business, with the opening up of the letters market to competition and industrial relations problems. Consignia’s management won’t have time to sort Parcelforce’s problems out. The government does not need to be in the parcels business – or retailing for that matter. If Parcelforce wasn’t owned by Consignia, it would be a market leader today.”
Read MoreDUTCH FLAG-CARRIER KLM was named Airmail Carrier of the Year for the second time running at Triangle Management Services’ 12th World Mail & Express conference in London in May.
The award has been designed to encourage best practice in the areas of customer service, innovation and overall performance.
KLM’s payload availability and problem-solving ability were particularly commended by postal operators.
The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.
