Out with the old, in with the new
Triangle’s latest UK express parcel distribution survey has found customer satisfaction levels continue to decline for UK shippers.
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Triangle surveys show a diverging delivery market in the UK with B2C and B2B showing very different dynamics
The 2016 edition of the ‘UK Domestic Express Parcels Distribution Survey’ recently published by Triangle Management Services, has found that B2C shippers tend to switch between carriers frequently, whilst B2B shippers tend to stay with their main domestic parcels carrier for longer. This is creating a divergent market with different dynamics.
Read MoreLatest Triangle Survey Finds Churn increased in the UK B2C Express Market
Triangle Management Services, the specialist services provider to the global mail and express industry, has just released its UK B2C Express Parcels Distribution Survey. The in-depth annual report surveys UK B2C shippers and benchmarks service ratings for the main carriers used in home deliveries.
Read MoreMail and Express sector disruption continues to provide challenges and opportunities
Balancing the challenges and opportunities of disruption remains a critical focus for attendees at the recent World Mail & Express Europe conference 2016 in Poland.
Read More‘Bringing it all home’ says Triangle
The 2015 edition of Triangle Management Services’ UK Domestic B2C Express Parcels Distribution Survey has found that although alternative delivery options (such as click and collect) are making an impact on the traditional home delivery model, such solutions still have a lot of catching up to do.
Read MorePost & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.