Tag: UK

Post watchdog waives fines for missed targets

Posted by | Aug 12, 2002 | |

Postal group Consignia could have been fined #8 million for failing to achieve its end-of-year targets but regulators decided a penalty would have been counter-productive, it was announced today.
Postcomm said it was concerned at the poor standards of delivery to certain post codes, particularly in London, and that the company “had not tried hard enough” to achieve targets for its 1st and 2nd class response business services
The industry watchdog, however, said a financial penalty would not have benefited customers and is instead working to improve services with the company, which had been losing #1.5 million a day.
Overall standards had improved in the last financial year and it was keen to see standards maintained and bettered in the next, the watchdog added.

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LETTER: Mail risk not worth a quick win on the price

Posted by | Aug 9, 2002 | |

Following the recent scandal over the discovery of dumped mail, it will be a brave direct mail company that recommends new delivery methods in preference to post offices. This is a pity as there are safe routes to shopping around for cost efficient alternatives to your national carrier.

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EU May Slow Liberalization of Postal Services

Posted by | Aug 9, 2002 | |

The European Union Commission is reexamining public service regulations that could water down efforts to open up to competition areas such as energy, postal and train services, the Financial Times reports. France is behind the push to slow liberalization, the paper says. But Germany and the U.K. want to push ahead. ‘Any move to exempt large parts of Europe’s service sector from normal competition and internal market rules would make a mockery of our efforts to build a single market,’ a senior Commission official told the paper.

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Lost post a major complaint

Posted by | Aug 9, 2002 | |

SCOTLAND’S new postal watchdog received 1163 complaints from the public about the mail service in its inaugural year.
The first annual report from Postwatch Scotland revealed that the majority of complaints were about letters and parcels lost in the post or that did not turn up on time.
The good news is that Postwatch Scotland was able to secure (pounds) 33,000 in compensation for a number of Consignia’s customers.
Postwatch Scotland also managed to restore six-day delivery to some areas.

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