Tag: UK

Postwatch funding to be linked to complaints

Posted by | Mar 6, 2005 | |

Complaints about lost or misdirected letters will cost the Royal Mail nearly pounds 50 a time, under a new scheme for funding postal watchdog Postwatch. The watchdog, which handled 273,000 complaints last financial year and spent over pounds 10m, or pounds 37 a complaint, has always been funded by the Royal Mail through a licence fee. However, the Royal Mail said yesterday it would now pay Postwatch directly and in proportion to the complaints received. For the first 27,500 complaints received, Royal Mail will pay pounds 45. Any complaints after that will cost pounds 36.

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IPC UNEX results 2004

Posted by | Mar 4, 2005 | |

External Quality of Service Monitoring,Improving the Quality of International Mail.
Quality of service among Postal operators in Europe continued at a high level in 2004 in spite of restructuring and change management demands on postal operations preparing for postal liberalisation. Overall, IPC members delivered 93.7 per cent of first class international letters in Europe within three days of posting (J+3), and 98.4 per cent within five days (J+5). Average delivery time was just 2.2 days.
Quality of service performance was measured by IPC’s UNEX end-to-end monitoring
system. The results show that both speed (J+3) and reliability (J+5) were again far above the European Union’s (EU) performance objectives for delivery of 85 per cent of intra-EU mail within three days, and 97 per cent within five days.
P:LibraryPostalIPC 2004_UNEX_Results.pdf

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UK councils slam the Royal Mail

Posted by | Mar 4, 2005 | |

Pat Gaudin, chairwoman of the CIPR Local Government Group, has warned that the Royal Mail will lose business unless it revamps its newsletter distribution package for councils. In a recent survey conducted by the group, 92 per cent of councils described Royal Mail as ‘inflexible’ or ‘very inflexible’ when it came to meeting their requirements. Only 13.5 per cent of councils said they were satisfied with the service they received, while 38 per cent were ‘actively dissatisfied’. Nearly 65 per cent of users said they often complained to Royal Mail about aspects of its distribution service, while 90 per cent said the organisation did not handle their complaints well. Gaudin said: ‘It has been the case to date that many councils have had little or no choice of provider for regular newsletter distribution, but this is changing. Royal Mail needs to up its game or accept it will lose out.’

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PalletForce’s Scot’s team

Posted by | Mar 4, 2005 | |

PalletForce unveils its new Scotland. Existing members Wm Armstrong and Glenhire Express are joined by North of Scotland specialist JBT which has never been in a network before, and Paisley based Gordon Leslie Distribution, which has joined from Fortec.

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PRINTING: Surfacing work

Posted by | Mar 4, 2005 | |

With the print industry consolidating rapidly, the smart money is in high-value, non-standardised direct mail. While service is key, investment in new equipment can also unlock doors. By David Reed

If you see a juggernaut heading towards you, have two options: jump out of the way or start moving in the same direction. Direct mail print specialists may feel they are facing such a decision. Blue-chip clients are increasingly looking to outsource printing, including direct mail.

As well as the cost savings, the ability to operate automated document factories often plays a part in these contracts. Enabling print on demand and combining transactional and marketing messages, this new infrastructure is closely linked to core operational and customer management systems.

Direct mail printers need to either increase the value of their proposition, or move in the same direction by introducing workflow and management information systems in their own factories. The only other alternative is to persuade clients that direct mail print needs to be kept out of the hands of print and facilities management companies.

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