Luxembourg’s last mile specialist BPM-Lux has doubled the size of its network of automated parcel terminals to 10 machines.
The company, which allows ecommerce shoppers to make purchases from foreign websites and have them shipped back to their local parcel terminal in Luxembourg, has taken on a further five KePol machines from Austrian manufacturer KEBA.
As with the five machines installed last year, the new BPM-Lux terminals are installed at filling stations and supermarkets to offer 24-hour, seven-day-a-week access for customers picking up parcels.
Robert Thiemann, founder of BPM-Lux and its parent company, logistics firm RT-Log, said: “For us, flexibility and reliability are central elements in customer satisfaction. The first five parcel machines, which we received from KEBA, proved to be effective in practical operation and also convinced our customers.”
“The modular solution fully met our requirements and the systems are of top quality. It was these facts that persuaded us to order another parcel machines from KEBA.”
BPM-Lux’s service allows online shoppers in Luxembourg to make purchases through websites in the US, France, Germany, UK or Belgium and have them delivered locally for collection at a parcel terminal
Ecommerce is seen as attractive in Luxembourg, which has a population of just over half a million, since around 88% of all goods can only be purchased from abroad, or are at least 10% cheaper abroad.
However, last mile delivery can prove challenging when online shoppers are at work during the day.
BPM-Lux, which was founded in 2005, allows customers to make purchases in the US, Germany, France, Belgium, the UK or Luxembourg itself, and have websites ship the parcels to BPM-Lux maildrop addresses in those countries, for onward shipping to parcel terminals in Luxembourg.
Customers pay a EUR 5 a month fee to use the service, plus freight forwarding charges.
Items are shipped to Luxembourg by BPM-Lux partners like DHL or UPS, and once in Luxembourg are delivered to the customer’s nearest parcel terminal. When a package arrives, the customer receives a text message including a personal code for them to open the secure locker in which their package is stored.
Automation specialist KEBA now has more than 3,000 of its KePol parcel terminals installed around the world, with 400 machines installed and commissioned last year.