Innovation culture with bpost’s VP Future Lab Patrick Leysen

Innovation culture with bpost’s VP Future Lab Patrick Leysen


Patrick Leysen, VP Future Lab at bpost, talks about bpost’s approach to innovation, including its recent in-home delivery trial with Zalando:

  • The importance of trust in enabling in-home delivery

  • How new sharing platforms enable trust between strangers

  • Impact on transparency and a two-way relationship on repeat business

  • Creating the Parcify delivery start-up

  • How bpost acquired Parcify

  • Crowd-sourced delivery

  • Markets for same-day delivery

  • Creating and nurturing innovation in a big organisation

  • Co-creation – how bpost worked with Zalando to create the in-home parcel delivery pilot programme

  • Creating new in-home services

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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