Pos Malaysia: FY2025 reflects the resilience of our core operations

The Group recorded RM467.8 million in revenue for the quarter ended 31 December 2025, representing a 1.1 per cent increase quarter-on-quarter and 2.0 per cent growth year-on-year. Loss before tax improved by 7.9 per cent year-on-year, marking Q4 the third consecutive quarter (Q2-Q4 FY2025) of improvement, driven primarily by higher parcel volumes and ongoing cost-efficiency initiatives.

For the full year, Pos Malaysia delivered measurable progress despite operating in a challenging environment. Parcel volumes grew 9 per cent in FY2025, supported by strong growth from major ecommerce platforms and market share gains across the ‘long tail’.

“FY2025 reflects the resilience of our core operations and the continued results of the transformation efforts we have implemented,” said Charles Brewer, Group Chief Executive Officer of Pos Malaysia. “We are seeing positive momentum in parcel volumes, improvements in operational efficiency, and steady progress in modernising our nationwide network. Our focus is on delivering consistent service excellence, enhancing customer experiences, and building a more sustainable, future-ready Pos Malaysia.”

Operational Highlights

Postal Segment

The parcel segment recorded full year volume growth of 9 per cent, with improvements supported by strong growth from the e-commerce players and service-led market share gains across the rest of the sector. The Group continues to prioritise profitable volume growth and network optimisation, while maintaining a disciplined balance between customer experience, operational efficiency, and cost management.

Traditional mail and retail operations continue to face structural declines, softer retail footfall, and regulatory-related challenges. In response, Pos Malaysia is advancing the modernisation of its core mail and retail services through several proof-of-concept initiatives designed to test new business models – models that ensure it can continue to deliver for Malaysia while reflecting customers’ changing needs. The Group continues to engage closely with the government, regulator and policymakers to deliver a fit-for-future Postal Services Act and a sustainable approach to delivering the Universal Service Obligation (USO).

Segment Performance

Pos Aviation

Pos Aviation recorded improved performance in FY2025, supported by increased passenger traffic and higher demand for ground and cargo handling, and in-flight catering services. The segment is well positioned to benefit from the continued recovery of the aviation sector while expanding its engineering solutions portfolio.

Pos Logistics

Pos Logistics remains focused on executing its turnaround strategy, with emphasis on market share gains, operational optimisation, and improved utilisation of existing assets.

Sustainability and Transformation

As the country’s leading green logistics provider, Pos Malaysia is firmly committed to its sustainability roadmap, which focuses on decarbonisation, operational efficiency, and greener innovation across the value chain. Guided by its ambition to achieve Net Zero emissions by 2050, the Group continues to advance its sustainability initiatives across multiple fronts:

• Green Fleet Leadership – Operating Malaysia’s largest logistics electric vehicle (EV) fleet of more than 1,500 e-bikes and e-vans, Pos Malaysia has covered over 10.8 million emission-free kilometres, equivalent to circling the Earth 270 times. The Group aims to achieve 100% green first and last-mile deliveries by 2030.
• Sustainable Mobility – Pos Malaysia recently introduced Malaysia’s first autonomous vehicle, currently undergoing a six-month PoC within its operational environment. This milestone supports national aspirations to accelerate digital transformation and green mobility. The Group has also completed a PoC for electric three-wheeler motorcycles as part of its broader plan to expand its EV fleet and enable the integration of its mail and parcel delivery networks. These innovations collectively support Pos Malaysia’s commitment to delivering seamless, efficient, and sustainable services to customers.
• Renewable Energy Infrastructure – With 17 solar-powered facilities nationwide, Pos Malaysia has boosted its renewable energy mix to nearly 7.5%, preventing more than 2,900 tonnes of carbon dioxide emissions annually.
• Energy Efficiency – Comprehensive initiatives including LED lighting upgrades, digitalisation and advanced energy management systems have been implemented across its facilities nationwide.
• Customer Empowerment – Through the proprietary Pos Hijau Carbon Emissions Tool, customers can track and better understand the environmental impact of their shipments, supporting greater transparency and informed decision-making.
  “Innovation, sustainability, and customer centric solutions are at the heart of our strategic direction,” Brewer added. “We are strengthening the foundations of Pos Malaysia to operate with greater agility, efficiency and resilience – ever ready to meet the needs of Malaysians today and tomorrow.”

Outlook for FY2026

While market and regulatory conditions are expected to remain challenging, Pos Malaysia is cautiously optimistic about delivering continued improvements in FY2026. The Group will maintain its focus on executing its transformation initiatives, strengthening service quality, maintaining cost discipline, and engaging constructively with policymakers to address longstanding structural issues in the postal and parcel ecosystem.