Snapdeal and gojavas announce “90 minutes reverse pick-up” service
Snapdeal, one of India’s largest online marketplaces, and gojavas, a supply-chain partner, have announced the launch of a new “90 minutes reverse pick-up” service, called go-90. In a statement posted on the Snapdeal blog yesterday (4 June), the companies claimed: “With this [service] Snapdeal customers wishing to return/ replace their online orders will be reached within 90 minutes of intimation. This facility which is currently live in 15 cities will enable swift, hassle-free returns as well as refunds.”
Speaking about the initiative, Ashish Chitravanshi, Vice President Operations, Snapdeal said “Snapdeal and gojavas have been working together to augment the logistics ecosystem in the country by bringing innovative customer-focused solutions. The 90-minute reverse pick-up facility is a continuing collaborative effort to design insightful logistics solutions that strengthen our supply chain infrastructure.”
Mohib Rub, Head, Last Mile Operations, gojavas, added: “This strategic partnership with Snapdeal has acted as a huge catalyst in fast-tracking go-to market for innovations gojavas was pursuing on its own earlier.
“I believe the technology and process capabilities developed during the launch of this service position us uniquely to be a partner of choice for localized e-commerce and verticals needing point to point deliveries within a city. Both the teams are looking to expand this service to all the 300 cities within our network in the next 3-5 months.”
In related news, India’s Economic Times reported last week that Snapdeal is now allowing its users in many cities across the country to pay through their credit and debit cards when they opt for the pay-on-delivery option.
“The solution has been developed in partnership with GoJavas,” Snapdeal Vice President Operations Ashish Chitravanshi was reported as saying.
Chitravanshi added that this service had already been rolled out in 120 cities and will be available across 200 cities in the next few months, according to the Economic Times.