United Parcel CEO Says Customers Lost to Rivals are Coming Back
United Parcel Service Inc. Chief Executive Officer Michael L. Eskew said the world’s largest package-delivery company is winning back customers who shifted orders to rivals earlier this year.
“We continue week by week to be able to get those customers back,” Eskew said in an interview with Bloomberg Television from the company’s air facility in Louisville, Kentucky. “The customers are coming back because of our service and the quality of our products.”
The company in July said third-quarter profit would be less than forecast because it lost customers to rivals like FedEx Corp. during United Parcel’s contract talks with Teamsters. Last month, the company’s truck drivers approved a contract that raises pay 22 percent over six years.
Atlanta-based United Parcel, which will announce third- quarter results next month, remains “cautious” in its outlook, Eskew said.
“When I look at the external numbers in terms of consumer confidence and industrial production and joblessness, we’re going to very cautious,” he said. “We don’t see any external numbers that really bode too well for growth.”
