Footwear retailer ShoeStation Direct implements automatic despatch solution

Daventry-based footwear retailer ShoeStation Direct has implementing an automated despatch solution from NetDespatch. NetDespatch has provided the company with a streamlined order-to-despatch solution for all its online orders, whether placed via Amazon, eBay or the company’s own e-commerce site.

Previously, ShoeStation Direct staff had to import excel spreadsheets manually and key in address details for the ones that were rejected, which was time consuming and open to input errors.

“We were under pressure and needed to streamline our despatch process. I felt that a fully integrated system would save time, eliminate transcription errors and increase our professionalism from a customer perspective,” said Samuel Quinn, Company Director, ShoeStation Direct.

Quinn added: “For tracked parcels, there is a link to tracking information on Royal Mail’s website for our customers, which saves our staff the laborious task of searching and finding a tracking number and then providing it to the customer. Overall, the whole process of this integration has saved us around 15-20 hours a week.”