Counting the cost of downtime
Bell and Howell has released a new report which looks at the cost of downtime in print and mail operations. According to the report, entitled “Assessing the True Cost of Operational Downtime”, respondents to the survey said that their biggest concern was idle employees, followed by customer satisfaction and excess labour costs.
“Despite technological advances in print and mail production, and finishing and sorting technologies, many organizations still deal with the drag that operations downtime places on productivity and profit,” said Bell and Howell.
Key findings from the report include:
- 54% of respondents reported more than three downtime incidents in the past 12 months; 21% reported two or three incidents
- 61% reported average downtime durations between two to six hours, while 13% reported more than 12 hours per incident
- In addition to idle employees, customer satisfaction and excess labour costs, respondents also cited the following concerns of operational downtime: lost or missed revenue (46%), repair costs (42%), employee morale (33%), and quality of the finished product (33%)
- When asked to cite their number one concern when it came to operational downtime, respondents overwhelmingly listed customer satisfaction (58%), followed far behind by lost or missed revenue (17%) and excess labour costs (13%)
Bell and Howell CEO Ramesh Ratan said the ability to run a successful production operation relies on equipment operating at optimal levels.
“Assessing the True Cost of Operational Downtime” is available for download for free at http://bit.ly/2dNCvYm.
