WorldStores opts for Maxoptra
WorldStores is using Maxoptra dynamic delivery route planning software to optimise its nationwide home delivery service. The company – one of the UK’s largest online retailers of home and garden products – said it has “achieved a reduction in operating costs, improved operational efficiency and boosted its customer service” since using the Maxoptra software.
“We were the first mass market furniture retailer to offer a next day or day of choice, two man, white glove, room of choice delivery service for large items to almost any part of the UK,” commented Dean Youngs, Operational Development Manager at WorldStores.
“In order to achieve this and maintain the high levels of service our customers expect we needed our own fleet, we needed control of the delivery process from start to finish, and we needed a dynamic planning solution in order to offer delivery choice to our customers at the point of sale.”
WorldStores offers a choice of next day or day of choice delivery service for its customers – delivering from its warehouse using a ‘Hub and Spoke’ system across strategically located depots.
