Innovation culture with bpost’s VP Future Lab Patrick Leysen
Patrick Leysen, VP Future Lab at bpost, talks about bpost’s approach to innovation, including its recent in-home delivery trial with Zalando:
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The importance of trust in enabling in-home delivery
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How new sharing platforms enable trust between strangers
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Impact on transparency and a two-way relationship on repeat business
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Creating the Parcify delivery start-up
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How bpost acquired Parcify
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Crowd-sourced delivery
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Markets for same-day delivery
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Creating and nurturing innovation in a big organisation
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Co-creation – how bpost worked with Zalando to create the in-home parcel delivery pilot programme
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Creating new in-home services
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com
