The Australian Federal Government is to establish a postal industry ombudsman to handle complaints from people dissatisfied with postal services.
Communications Minister Richard Alston says the ombudsman will be a high-profile office to investigate complaints about Australia Post and others in the industry that join the scheme.
Read MoreMore than 32,000 Australia Post employees have received a $300 bonus for delivering the mail on time.
An audit by accounting firm KPMG found Australia Post set a performance record last financial year with 96.5% of standard mail reaching its destination on time or early.
Read MoreSmall businesses can send their mail in bulk and receive legitimate discounts from Australia Post under proposed laws introduced into parliament.
The practice of giving bulk discounts to small business already exists but is not written into legislation.
The new laws also allow document exchanges to carry letters between their members’ premises and the exchange, again legitimising an existing practice many small businesses use as a complementary service to Australia Post.
Read MoreAustralia Post will set special cheaper postal rates for medical supplies and educational material being sent to and from people living in remote areas of Australia under a plan announced last week by Minister for Communications, Information Technology and the Arts, Senator Richard Alston. Senator Alston said the decision would make life easier for people in remote areas who often rely on medicines, textbooks and other material being sent to them because of the lack of ready access to such material. To be eligible for the special rate, parcels can only contain medical prescription items, non-prescription pharmacy medicines or other medicines specified by a registered medical practitioner.
Read MoreAustralia Post will soon charge customers an extra 50 cents per parcel sent overseas by air mail to cover the cost of upgraded security. The price rise is planned from September 1. It covers business and private air mail and economy air mail parcels sent overseas, not letters. The hike was revealed during Senate estimate hearings this week.
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