A national survey of UK consumers’ online shopping habits commissioned by Shutl has suggested that almost 5% of people have taken ‘sick days’ from work in order to wait in for a delivery, potentially costing the UK economy and employers millions of pounds each year.
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Shutl has announced that River Island will be the first UK retailer to launch its new Click and Don’t Collect service nationally.
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Jason Tavaria, Head of Direct at Shutl, has argued that a tight focus on capacity planning and managing customers’ expectations will be crucial for retailers and delivery companies looking to have a successful Black Friday and Christmas peak campaign.
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Jason Tavaria, Head of Direct, Shutl, advises retailers that delivery is set to become the key differentiator.
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New research commissioned by Shutl has indicated that “Generation Z” shoppers in the UK are demanding higher retail delivery performance.
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