P2P eSolutions launches TRAKPAK ReBOUND

P2P eSolutions, the international delivery arm of P2P Mailing ltd, has launched its new eCommerce managed returns service, TRAKPAK ReBOUND. With 74% of purchase decisions influenced by the returns policy of the online shop[1], TRAKPAK ReBOUND is designed to alleviate the daily challenges e-tailers face with returned items – whether domestic or cross-border. TRAKPAK ReBOUND offers a variety of options to e-tailers depending on the specific returns challenge, providing a key differentiator in a competitive marketplace.

ReBOUND Premier is a web-based returns portal that can be integrated into the e-tailers online site as well as existing customer service software. It provides e-tailers with a transparent returns process which is fully trackable. ReBOUND Basic delivers the full back-end return process without the first mile capability offered by ReBOUND Premier.

The TRAKPAK ReBOUND service also recovers value from returned stock by liquidating returns on behalf of the retailer, through a combination of online and offline platforms. The TRAKPAK ReBOUND team will research the most profitable marketplaces to list excess stock in order to maximise profit on every item.

Gary Tervit, Director at P2P eSolutions comments, “Research proves how important the returns process is to consumers but efficient and cost-effective global returns management has long presented a challenge to e-tailers. TRAKPAK ReBOUND transforms what is too often regarded as a ‘necessary evil’ into a dynamic means of differentiating from the competition.

“TRAKPAK ReBOUND offers a network of 250 locations worldwide and low-cost delivery rates. The service makes it very easy and cost-effective to return a product from A to B, even if it’s travelling half way across the world. Ultimately, we want to help our customers grow their cross-border markets by offering a service designed specifically to meet the challenges of today’s eCommerce.”