Blue Yonder: The issue of returns is one that many retailers and carriers are keen to resolve
DPD UK has chosen Blue Yonder’s SaaS-based Returns Management solution to provide a digital returns portal, that will be made available to all of its retail customers.
“We continue to look at ways to innovate and support our retail customers. Blue Yonder’s digital returns portal, combined with our extensive pickup shop network means that 95% of the urban population are under one mile from one of our drop-off locations. As a result, returns for consumers will be quicker, easier and more convenient, giving them added confidence and peace of mind when they shop with our retailer customers,” said Elaine Kerr, CEO, DPD UK.
DPD UK and their retail customers will benefit from:
- A smooth digital experience for its consumers, resulting in higher NPS scores and brand loyalty.
- Substantial control over what can be returned within the return policy, and in turn reducing out of policy returns.
- Greater data visibility around the reason and status of the returns, helping reduce future returns and customer service inquiries.
- Reduced reverse logistics costs and improved inventory turnaround by offering convenient consumer drop off locations in the DPD UK network.
“The issue of returns is one that many retailers and carriers are keen to resolve. In our latest research, 68% of merchants across European e-commerce markets reported that return rates have increased in the past 12 months, and 63% confirmed that returns are a ‘significant’ or ‘very significant’ problem for their business. DPD UK was looking for a solution that could be a strategic differentiator for them and their retail customers within this market scenario. We are proud to team up with DPD UK in supporting their strategy and vision to achieve customer satisfaction, sustainability and innovation,” said Tim Robinson, corporate vice president, Blue Yonder.
