Customers using the Tracking function on the Parcelforce Worldwide website (www.parcelforce.com) will now be able to enjoy enhancements to the way information about their tracked item is displayed.
Royal Mail Group’s express parcels business, Parcelforce Worldwide, used feedback gathered from customer research to redesign its tracking results page, simplifying the display of information for customers tracking items through its network.
The new features include a new, easy-to-understand visual display status bar of where a parcel is in its journey.
Parcelforce Worldwide has also introduced PayPal as a payment option on its website www.parcelforce.com, expanding its range of payment options for customers.
Gary Simpson, Managing Director of Parcelforce Worldwide, said: “A full end-to-end tracking service is central to our offering as a business, which is why we’re happy to announce the improvements to the tracking information a customer sees when they visit our website. Parcelforce Worldwide is a very responsive business and we are committed to developing services to meet the changing demands of businesses, online retailers and other customers.”
Source: Royal Mail Parcelforce