DHL extends time definite delivery service to Asian packages
DHL, the world’s leading express and logistics company, has enhanced its Time Definite Delivery (TDD) service across Asia and the Pacific region as demand increases for such services.
In a statement here today, DHL said TDD service, which offers the latest possible collection times for guaranteed early next-day deliveries, would be expanded to include declared-value packages up to a certain limit.
It said TDD, which comprises of StartDay Express offering next day door-to-door delivery by 9am and MidDay Express which offers next day door-to-door delivery by noon, previously only catered to documents.
In addition, DHL has also expanded the geographical reach of the TDD service within the Asia Pacific as customers can now send TDD shipments between Asia and the Oceania region, taking advantage of the courier’s overnight or next possible business day delivery service.
The TDD service was previously available for intra-Asia shipments and between, as well as within Australia and New Zealand respectively, the statement said.
With the enhancements, DHL’s TDD offering would now have the widest geographical footprint in Asia Pacific in the industry, spanning 17 cities across the region, it said.
The offering especially suited urgent, time-sensitive shipments such as critical replacement spare parts where any downtime to vital equipment was extremely cost-intensive.
DHL Express Malaysia Country Manager Charles Brewer said the enhancements spoke volumes for DHL’s commitment to continually improve their product and service offerings, by responding to evolving customer requirements.
“DHL customers will now be able to send parcels and documents between Asia and the Pacific region, taking advantage of DHL’s guaranteed delivery promise,” he said.
Significantly, Brewer said the service enhancement would help customers reduce their production cycle time, in turn improving on their supply chain management (Just-In-Time process), leading to better operational efficiencies.
“In particular, this will benefit DHL’s small and medium scale industries (SMI) customers in the Fast Moving Consumer Goods, electronics, pharmaceuticals and automative industries and is in line with the company’s aim to be the preferred global trade facilitator,” he said.
Customers now can have complete control over their shipments and would be able to track the status of their shipments via the DHL website and be notified pro-actively via e-mail, facsimile or short messaging system (SMS) when delivery was made.
Brewer said should the delivery not be made by the stated time, the customer would be notified and a report stating the reason for the delay would be communicated.
He said should the cause of the delay lie with DHL, the total transportation charges would be refunded (in accordance with DHL’s Money-Back Guarantee terms and Conditions).
