Royal Mail exceeds Quality of Service targets

Royal Mail has published its latest performance report. Second Class mail has exceeded its regulatory Quality of Service target for the first three quarters of the financial year 2019-20, delivering 98.8 % of mail within three working days (target 98.5 %).

92.9 % of First Class mail was delivered the next working day in the first three quarters of the year. This is within the target range (target 93.0 %) when allowing for the margin of error in sampling.

Roger Turvey, National Quality and Customer Director, Royal Mail said: “We are pleased with our performance so far this year. Our postmen and women work extremely hard to deliver high standards of service every day in all weathers to all our customers across the UK.”

Royal Mail’s Quality of Service is measured by Kantar, an independent market research company.