Australia Post: in April alone we saw over 200,000 new online shoppers enter the market
Australia Post has released the 2020 Inside Australian Online Shopping Report, which provides insight into the impact the pandemic has had on the industry so far, as well as a look back at the key trends that emerged in 2019.
Australia Post General Manager Parcel and Express Services, Ben Franzi said the recent rate of acceleration the e-commerce industry had experienced was unprecedented.
“The industry is in overdrive and this shift happened almost overnight with growth for the eight weeks following the WHO’s announcement of the pandemic up 80% year on year (YOY).
“In April alone we saw over 200,000 new online shoppers enter the market, and a million more people overall shopping online every week when compared to the average in 2019.
“This influx drove the number of purchases in the 30 days to April 30 up 6.8% when compared to the 30 days to 18 December 2019, a traditional peak period which includes Black Friday and the pre-Christmas rush.
“Further, the big surprise in April this year was the Easter long weekend which overtook the 2019 Black Friday/Cyber Monday shopping event as the busiest period in Australian online shopping history.
“Though we’ve seen early signs of normalisation through May, all areas of the industry are still up significantly when compared to 2019, suggesting that this new normal may be here to stay” Mr Franzi continued.
But it would appear that the pandemic hasn’t only changed Australians’ online purchase frequency; it has also impacted when they’re buying and how they’re receiving their goods.
“In the past we would see a concentration of purchasing between 7-10pm, but in recent months this has become more evenly spread throughout the day, as more people work from home and spend less time commuting,” said Mr Franzi.
“Alternate delivery options are also growing steadily, up 30 % YOY and we expect this growth to continue. Social distancing will remain a priority in the months to come so contactless will be key and services like 24/7 Parcel Lockers give shoppers choice and flexibility,” he continued.
To download a copy of the 2020 Inside Australian Online Shopping Report visit: auspost.com.au/einsights.