GLS to offer more customers cross-border returns shipments

The parcel service provider GLS expands the international returns shipment over the GLS ParcelShops by four more countries. With the ShopReturnService, GLS customers and their private recipients have a flexible returns solution for national and cross-border returns within Europe.

The ShopReturnService was previously available across borders for the countries Belgium, Denmark, Germany, Ireland, Luxembourg, Austria, the Netherlands, Hungary and Poland. From now on, GLS customers can book this service additionally for the countries Great Britain, Slovakia, Spain and the Czech Republic. By the end of the current calendar year, France, Finland and Slovenia will also be connected, so that full European coverage will be nearly achieved. The online portal, which was launched in July this year specifically for this service, can be individually configured and branded by GLS customers, as well as easily and comfortably linked to their own website by using an interface.

“Our returns solutions are ideal for the international e-commerce business. Customers who have tailored their online offering to different destinations can use the GLS returns portal and our ParcelShop network to offer their recipients efficient, cross-border returns shipment,” says Saadi Al-Soudani, Group International MD at GLS. “Cross-border returns have not yet become the standard in online retailing, although a convenient and simple reverse logistics process can have a significant impact on online shoppers’ purchasing decisions. Our nternational ShopReturnService offers a practical solution for both shop providers and shoppers, right on time for the Christmas business”.

Useful also for the private recipient

Private recipients can easily generate their own return labels, then submit free of charge the returns to any GLS ParcelShop of their choice and easily and comfortably return items ordered abroad. GLS returns management is therefore fast and consumer-friendly.