DHL UAE sets up company’s first regional Customer Panel
The DHL Customer Panel is made up of six key clients from different industries who will discuss issues concerning the development and streamlining of the company from a non-industry perspective.
‘The panel’s aim is to feedback views on what customers want and expect,’ said David Wild, General Manager, DHL UAE. ‘With direct customer input we hope to produce fresh and innovative ideas which will keep us ahead of the industry.’
DHL UAE, the Emirates’ leading express and logistics service provider, has formed its first regional Customer Panel, in a bid to increase efficiency and service and become even easier to do business with.
Three customer panel meetings are planned this year and members will probe a number of issues including invoicing, account management, marketing and service.
‘The outcome of our first meeting was very positive,’ added Wild. ‘We received a number of significant suggestions and valuable feedback that we will be looking into further.
‘Customers are our number one priority and it’s vital for us to receive feedback on a regular basis. It’s also extremely important for us to ensure that our service decisions are customer focused in their execution.’
Panel membership will be on a yearly basis ensuring a constant influx of feedback from customers. The next meeting is scheduled for October this year.
‘DHL UAE is the first Middle East office to form this panel and if successful, we will present it to our regional headquarters by the end of the year,’ concluded Wild.
About DHL
With annual revenues of over € 24 billion in 2004, DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 220 countries and territories worldwide. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations.
DHL is 100% owned by Deutsche Post World Net
Deutsche Post World Net is the world’s leading logistics group.
Its integrated Deutsche Post, DHL and Postbank companies offer tailored, customer-focused solutions for the management and transport of goods, information and payments through a global network combined with local expertise. Deutsche Post World Net is also the leading provider of Dialog Marketing services, with a unique portfolio of efficient outsourcing and system solutions for the mail business. Some 380,000 employees in more than 220 countries and territories worldwide generated revenue of €43 bn ($58 billion) in 2004.
For further information: Sarada Chellam, MCS/Action, PO Box 20970, Dubai, United Arab Emirates. Tel: +9714 390 2960; fax: +9714 390 8161. Or visit DHL online at: www.dhl.com
