Measuring Postal Performance

Measuring Postal Performance

Perry Lavergne from Last Mile Experts North America / Perry Lavergne Consulting discusses measuring postal performance:

  • Why postal operators should measure postal performance
  • The role of the postal regulator (monitoring, pricing and enforcement)
  • Regulators showing understanding of postal conditions when monitoring postal performance
  • Measuring performance of international mail service (inbound and outbound)
  • Reimbursement for international mail (Universal Postal Union – UPU)
  • Targets, terminal dues, and performance
  • International mail entering the domestic mail stream
  • Cross-border parcels in the postal stream
  • RFID and monitoring delivery
  • Using performance data domestically and internationally
  • Which leg of the journey is most important in international mail? (In particular for remuneration under UPU terminal dues)
  • Who is accountable for delivery failures?
  • EMS and PRIME Exprès – monitoring performance and payment
  • Modern proof of delivery relating to IPC/UPU cross-border products – including scanning for track-and-trace

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

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