Evri: Shopping habits have changed for good
Evri Group has today revealed it is now delivering more than one billion parcels on an annual basis. This follows a record financial year for volumes in FY25/26, as it sets out its ambition to become the UK’s number one parcel delivery company.
Bolstered by a strategic £80m investment into its operations, service and people, the company’s latest financial report reveals Group parcel volumes increased 17% for the 12 months to 28 February 2026.
Following the completion of its merger with DHL eCommerce UK in October 2025, the enlarged group has met its target of exceeding one billion parcels three years earlier
than previously planned, with the business now setting its sights on a new target of hitting 1.4 billion parcels by 2030.
The news comes as the newly formed Evri Group reported strong financial results, with revenue up 29% YoY to £2.38bn for the 52 weeks to 28 February 2026, while Group Adjusted EBITDA rose to £402m – marking another year of growth in a very competitive market environment.
Martijn de Lange, Chief Executive of Evri Group, said: “Shopping habits have changed for good. The growth of online small businesses, social commerce and pre-loved marketplaces last year is driving parcel volumes higher, with the combined Evri Group now delivering more than one billion parcels annually.
“Following significant investment in our service, operations and people this year, including £50m to more than double our ParcelShop and locker network by 2030, we are focused on meeting customers where they are, with greater flexibility, convenience and choice.
“The formation of Evri Group, through our merger with DHL eCommerce UK and acquisition of Coll-8, means we are better placed than ever to offer greater reach and more ways for customers to send, receive and return parcels at a fair price.
“Our ambition is to become the UK’s largest parcel company by 2030, delivering 1.4 billion parcels a year. We will achieve that by continuing to invest in our network, technology and people, while maintaining the quality of service our customers expect.
“Thank you to our colleagues and couriers, whose dedication makes this success possible every day.”
Evri Group – a transformational year
These latest results follow a transformational year for Evri after it completed its merger with DHL eCommerce UK in 2025, expanding the scale and range of what it can offer to both shoppers and businesses. Evri also acquired Coll-8, an Irish independent customs clearance and logistics specialist, in May 2025, which will further supercharge Evri’s international capability.
Following its merger with DHL UK eCommerce, Evri Group has extended its position as one of the UK’s largest logistics businesses, while diversifying to become a leading technology-driven e-commerce enabler, further fuelled by its continued new client wins, customer adoption, and partnership with marketplaces and social e-commerce platforms. It has also been independently recognised for its improving quality of service, and for holding the best on-time delivery record for Evri Drop Off.
The enlarged Evri Group encompasses six operating brands: Evri; Evri Premium – A Network of DHL; Evri Fulfilment; Evri International; UK Mail; and Coll-8. Together, this gives customers access to the UK’s only network that combines affordable consumer delivery, premium high-value delivery, B2B mail, and specialist customs clearance in one place.
Evri Premium – A Network of DHL brings together the best of both organisations, with the trusted premium network, enhanced by Evri’s technology, innovation and investment. The result is a premium delivery proposition with the backing of DHL’s global network and the benefits of Evri’s market-leading customer experience, visibility and convenience.
This marks a transformative new chapter for the Evri Group, expanding beyond a parcel delivery business to a major international e-commerce logistics group.
Responding to changes in shopping behaviour
The Group has responded to the growing and evolving e-commerce market with a strategic growth programme focused on investments in our capacity, people, and capabilities.
The continued rise of recommerce, with the buying and selling of pre-loved items via platforms like Vinted, eBay and Depop, has turned the average household wardrobe into a small business, driving significant growth in consumer-to-consumer parcel volumes.
While the rise of social commerce, the ‘scroll and spend’ social shopping, where purchases are made directly through platforms like TikTok Shop and Instagram, has added another layer of demand. In addition, easy, hassle-free returns have become a basic expectation for online shoppers, making a reliable, affordable returns network a commercial necessity for any retailer.
Evri has been at the heart of all these trends, and as the delivery partner of choice for Europe’s leading pre-loved marketplaces, SMEs and retail platforms, the Group is well placed to grow as these markets continue to expand.
In addition, Evri is giving customers more control over deliveries than ever before.
Whether that’s choosing home delivery, diverting a parcel in flight to a safe place or neighbour, or collecting from one of its ParcelShops and lockers across the UK, which topped over 11,000 locations during FY25/26, millions of customers have decided where, when and how they receive parcels by setting their preferences online or in the Evri app.
Strategic Investments
The Group increased capital expenditure to £80m in 2025/6 (2024/25: £57m). Capital spend continues to be high-returning with a clear focus on strategic investments underpinning commitment to quality of service and future growth.
The Group has invested around £30m in state-of-the-art automated sortation at Evri’s Barnsley super hub, with a £25m investment in the third tier of sortation and the introduction of a £4m small item sorter. These upgrades will enable the site to process up to 1.5 million parcels per day by Christmas 2026.
The business also announced a £50m investment in its ParcelShop and locker network, aiming to expand to 25,000 UK locations by 2030, more than doubling its current footprint and creating the country’s largest network. This rollout includes the first launch of Evri’s owned smart lockers, offering enhanced functionality for customers.
Beyond physical infrastructure, the Group has invested significantly in technology and automation to improve how it operates.
This includes Veri-snap, an AI-powered system that reviews millions of delivery photographs each day, to ensure deliveries meet customer expectations and best practice standards. As well as the company’s brand-new courier app, which works in tandem with AI to further enhance delivery quality, compliance and consistency in the final mile. Together this investment in technology underpins the end-to-end courier delivery process, managing quality in real time and recognising high performing couriers.
Retailer and customer-facing improvements include an upgraded AI chatbot with call-back and escalation features, direct chatbot deep-linking for faster customer journeys and a new real-time, fully digital client portal for account management.
Delivering for everyone
In its latest financial year, Evri marked one year of its partnership with Scope, surpassing its fundraising target with over £180,000 raised since the start of the partnership. The Group also published its first Social Impact Report, reinforcing its ambition to be the UK’s most accessible delivery company.
With one in four deliveries going to disabled consumers, Evri introduced new accessibility features, including doorstep preferences used by over 90,000 customers and a digital audit reaching 500,000 users, while supporting Scope campaigns and engaging colleagues.
The Group provides opportunities to work for many thousands of people across the UK, and it employs more than 12,000 people, while working with over 30,000 self-employed
couriers and drivers. Evri has 4 million independent five-star Trustpilot reviews and an average courier rating of 4.6 out of 5.
On sustainability, Evri achieved EcoVadis Gold accreditation, placing it among the top 5% of businesses globally for sustainability performance. The recognition reflects progress across environmental, social and ethical priorities, including expanding its electric fleet to 427 vehicles (17% of total fleet) and joining the United Nations Global Compact.
