GLS launches returns service in Germany

GLS has launched a new service in Germany named ShopReturn for easy management of return shipments in the B2C mail-order market.

ShopReturn allows customers of mail-order companies as well as the mail-order business itself efficient and easy management of return shipments by enabling customers to hand in their return shipments at any of the 5,000 GLS parcel shops in Germany.

Those mail-order firms who make use of ShopReturn attach a return label with the parcel in advance so the customer can adhere this to the return shipment. After the customer hands in the parcel at a GLS parcel shop, GLS delivers the return shipment back to the mail-order company within 24 hours.

GLS said that it will only charge shippers the costs of actual returns. There is no return charge for the customer.

The launch of the ShopReturn service is part of the company’s extended B2C development strategy using its network in Germany as alternative delivery points when private customers are not at home to receive their shipments. The new service responds to the boom in online orders from e-commerce.

GLS has launched a new service in Germany named ShopReturn for easy management of return shipments in the B2C mail-order market.

ShopReturn allows customers of mail-order companies as well as the mail-order business itself efficient and easy management of return shipments by enabling customers to hand in their return shipments at any of the 5,000 GLS parcel shops in Germany.

Those mail-order firms who make use of ShopReturn attach a return label with the parcel in advance so the customer can adhere this to the return shipment. After the customer hands in the parcel at a GLS parcel shop, GLS delivers the return shipment back to the mail-order company within 24 hours.

GLS said that it will only charge shippers the costs of actual returns. There is no return charge for the customer.

“ShopReturn is a practical and comfortable B2C solution which has fully proved itself during the testing period”, said Klaus Conrad, managing director of GLS Germany. As many as one mail-order parcel in three is sent back by the customer, GLS pointed out.

The launch of the ShopReturn service is part of the company’s extended B2C development strategy using its network in Germany as alternative delivery points when private customers are not at home to receive their shipments. The new service responds to the boom in online orders from e-commerce.