TNT Express boosts customer service in Middle East

TNT Express has upgraded its customer contact centre in the Middle East, making it available around the clock, every day of the week. The company said along with its online support services, TNT customers in Saudi Arabia, Jordan, Kuwait and Bahrain will be able to speak to experienced customer service operatives day or night.

TNT Express, currently acquisition target of UPS, said the investment in its customer service operations in the Middle East was part of an ongoing strategy to accelerate the next phase of its growth in the region.

Mark Woodcock, country general manager for TNT Express Saudi Arabia and Bahrain said: “We appreciate that emergencies happen and our customers need to seek advice. In the fast moving world of express based logistics we need to be more accessible than ever.”

TAPA renewal

This month, TNT Express has also renewed its Technology Asset Protection Association (TAPA) certification for operational hubs in Saudi Arabia and the United Arab Emirates through to 2014.

The company said it followed a “stringent process” to achieve the renewal of certification that verifies the safe and secure transport and storage of assets on behalf of members of TAPA, a global forum of security, insurance and logistics professionals.

This has included passing a detailed independent audit of physical premises to ensure compliance with various Freight Security Requirements (FSRs) including aspects of access control, employee checks, facility security systems and transit delays.

“This was again a very stringent audit and we are proud to have maintained an excellent score. We view the attainment and retention of such important standards as crucial to the success of our business and that of our clients,” said Mark Pell, general manager for TNT Express UAE.

Bryan Moulds, managing director for TNT Express Middle East added: “A high level of security is crucial when handling our customers’ valuable consignments. The TAPA certification has played a major role in maintaining a notable standard in the logistics industry across the Middle East region.”

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