Parcelforce launches new interactive service
Parcelforce Worldwide, Royal Mail Group’s express parcels business, today announced the launch of a new interactive service to improve customer control over the delivery of parcels. The new interactive service means parcel senders can enable their customers to arrange, at the beginning of the day through text or email, for a parcel to be delivered on another day or to a different address, including to a neighbour or one of 10,500 Post Office branches.
The new service builds on SMS and email delivery notification service enhancements launched by Parcelforce Worldwide last year. This provides account business customers with the option of sending a notification on the day of despatch, on the day of delivery and a pre-delivery notification between 30 and 90 minutes before arrival.
Unlike other providers, the pre-delivery notification is triggered by the delivery driver, rather than using route planner software. This ensures that the actual delivery is based on local driver experience, rather than a centrally generated time window.
The new service has been introduced as Parcelforce Worldwide is expanding its network as part of Royal Mail Group’s strategy to grow its parcels businesses in the UK and overseas. In the past year, Parcelforce Worldwide has opened a new purpose-built parcels processing centre in Chorley, Lancashire. This is in addition to Parcelforce Worldwide’s existing national and international hubs in Coventry. It has also introduced 12 new or expanded depots in the past year.
Gary Simpson Managing Director Parcelforce Worldwide said:
“We are pleased to be launching our new SMS and email interactive service to increase customer control over the delivery of a parcel. Parcelforce Worldwide is committed to developing services to ensure we meet the changing demands of businesses, online retailers and their customers. We are investing to grow our business, enabling us to handle more parcels while ensuring we continue to provide a very high level of service to all Parcelforce Worldwide customers.”
