CollectPlus appoints Jaywing as provider of new Customer Support Centre
CollectPlus, the store-based parcel delivery and returns service, has appointed a new Customer Support Centre provider, Jaywing. The move comes as part of CollectPlus’ wider 2014 plans to further expand its store network. Founded in 2009, CollectPlus now has over 5,500 convenience stores, newsagents, supermarkets and petrol stations currently in the company’s network and over 260 retail brands offering CollectPlus.
Jaywing will be responsible for all incoming customer enquiries, ranging from general information requests from new and existing customers, to enquiries from CollectPlus’ retail partners.
Mark Lawrence, Operations and Service Director at CollectPlus said:“Our aim is always to ensure that we are giving our customers the very best level of service and support that we can. With a rapid level of growth forecast this year for our three services and an ambition to expand our store network still further, we needed a partner who could support us in these goals. I’m delighted to say that Jaywing will play a key role in helping us achieve these.”
Chris Hancock, Contact Managing Director at Jaywing, commented:“We’re really proud to have been appointed by CollectPlus after beating stiff competition from other outsourced providers. This is a great opportunity for the local community, creating 50 new jobs in a rapidly growing company.”
The five year contract with Jaywing has created 50 new jobs at the company’s Swindon-based centre and has seen the total headcount at the location grow to over 300, a number that has doubled in the last 18 months alone.
Initially all communication from Jaywing will be delivered via phone and email, however over time the Customer Support Centre will be extended to incorporate other contact channels.
