UPS Service Lauded By Customers
While UPS customers differ from industry to industry, they agree on one thing – Brown delivers for them. That’s why they’ve recognized UPS (NYSE:UPS) for its outstanding service, quality, leadership and innovation over the past year.
Four industry-leading customers recognized UPS for various achievements, but the overriding theme was the company’s superior performance and dedication to on-time small package delivery.
“It’s always rewarding to be recognized for doing good work, but it’s especially gratifying to be honored by this set of leaders not only for the service at the core of our business – package delivery – but for UPS’s efforts to streamline the flow of goods, funds and information,” said John Beystehner, UPS senior vice president of worldwide sales.
The honors include:
The inaugural Samsonite “Parcel Carrier of the Year” for 2002 honored UPS for quickly addressing concerns, providing competitive pricing and for offering technology aimed at streamlining processes, reducing costs and improving customer service.
RJ Reynolds’ 2002 “Carrier of the Year,” the highest level of recognition awarded by the company, denotes outstanding performance in the small package category. Winners are evaluated on time in transit, claims activity and on-time reporting. Based on RJ Reynolds’ percentage scale, participants must achieve an overall score 95 points or better for the year to be considered for an award. UPS achieved an overall score of 100 points in 2002.
Sears named UPS as one of its 2002 Partners in Progress for “consistently exceeding on-time service requirements and providing innovative custom solutions that reduced overall costs for Sears by leveraging efficiencies within the UPS network.” UPS was one of only 115 chosen for the award from the thousands of Sears’ vendors.
The O.C. Tanner “Superior Supplier Performance” Award for 2002 is based on criteria including delivery, quality and cost. UPS was one of 14 suppliers chosen from a pool of 270.
