UPS predicting record “National Returns Day”
UPS has announced that its is expecting 1.4m returns on “National Returns Day” (3 January).
In a statement issued yesterday (27 December), UPS said that this would be a fifth consecutive annual record, up 8% from the previous year. The company also reported that in December, more than 1m returns occurred each day before Christmas.
“While the day after Christmas used to be reserved for long return lines at department stores, the growth of e-commerce has changed when and how consumers return gifts,” said Alan Gershenhorn, Chief Commercial Officer.
“A customer-friendly returns program is now an essential part of any successful e-commerce program, and UPS continues to expand its suite of innovative solutions to help shippers. This season, UPS added Returns Manager, a free platform that allows e-commerce merchants to customize return shipments according to their e-tailer policy.”
UPS added: “The returns delivered in 2017 are part of the 750 million packages UPS is projected to deliver between Thanksgiving and New Year Eve, a nearly 40 million increase from last year.”