Amazon Logistics taking proof of delivery photos

Amazon Logistics taking proof of delivery photos

Amazon Logistics in the UK is now taking proof of delivery photos for parcels that are left unattended.

In a notice posted on its UK website, the online retailer said: “Amazon Logistics (AMZL) may take a photo on delivery when a package is left unattended.

“Capturing delivery photos is intended to help customers see that their package was safely delivered and where.

“The photo will focus on the placement of the package.

“If a photo on delivery is captured, it may show up when you track a package from Your Orders.”

The notice said that the Amazon customer will have to sign in with their user name and password to access a delivery photo (if it is available), and added that “Customer Service may look at delivery photos to troubleshoot what happened to a package if you contact us or report a problem with the photo”.

For orders shipped to an address marked confidential, such as a Wish List or Registry address, Amazon won’t post a delivery photo on the order in order to protect the privacy of the recipient.

Users can opt out of Amazon’s Photo on Delivery service.

A number of UK parcel delivery companies have been taking proof of delivery photos for some time now.



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1 Comment

  1. Karl Wills

    How does a photo of where the parcel is left constitute any roof of delivery. The parcel can be removed immediately after the delivery. However, if the parcel is left in a secure place, e.g. a locker and that locker takes a photo of the contents, that would be proof.

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