Tmall offering “try before you buy” option
Alibaba’s marketplace Tmall has introduced a “try before you buy” option for online fashion shoppers.
An article posted on the semi-official news website Alizila on Saturday (16 June) said that the new service aims to “eliminate the hassle of returns and refunds for consumers searching for the perfect fit”.
The article explained: “The new service will let Alibaba Super Members with a Zhima credit score of over 550 order clothes without payment and try them for seven days. If they decide to keep them, Tmall will automatically deduct the cost from their Alipay accounts. If not, shoppers can return them free of charge.
“Currently, more than 14,000 products from 15 local and international brands are participating in the service, including Italy’s Miss Sixty, Vancouver-based Lululemon and China’s home-grown labels Stella Luna, Dazzle, Ein, Yiner and Conquis.”
David Ye, head of Tmall Fashion and Luxury’s customer operations unit, told Alizila that there are plans to expand the model to other categories and channels in the near future.
Ye added: “We will also take the try-before-you-buy service offline, allowing consumers to book [garments] online and try on in-store, so they can at once access a wide variety of products online, as well as get the sense of certainty in shopping at brick-and-mortar stores.”