Wiggle-CRC to offer tailored global returns

Wiggle-CRC to offer tailored global returns

Global online cycling retail group Wiggle-CRC has partnered with intelligent returns platform, ReBOUND, to roll out a new returns experience for UK and international customers.

The partnership enables Wiggle-CRC to offer quicker and more flexible returns around the world, tailored to the customer’s needs and location.

Customers are now able to track the entire returns journey via a single online portal, offering an even more convenient and informative experience.

Renowned for their 365 day return policy, Wiggle and Chain Reaction Cycles ship 6 million parcels per year with an annual revenue of over £500 million across the Wiggle ltd group.

Wiggle-CRC partnered with ReBOUND after experiencing a 30% uplift in return rate to improve the quality of their returns data as a business to better serve modern shoppers return expectations.

Since removing in-parcel labels from outbound orders, Wiggle has already seen a reduction in customer queries during the returns process and expects the new online-only experience to further reduce customer contact.

Relevant Directory Listings

Listing image

INFORM GmbH

Agile Yard Management with SyncroTESS INFORM’s Agile Yard Management software, SyncroTESS, optimizes the handling of load units in post and parcel centers. Through the synchronized interaction between gate, yard, and logistics center, SyncroTESS enables an efficient, transparent and optimized yard management providing: Reduced gate times […]

Find out more

Other Directory Listings

News Archive

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

What’s been the most interesting trend of 2019?

Thank you for voting
You have already voted on this poll!
Please select an option!




Pin It on Pinterest

Share This