SingPost: A value provider in the heart of Asia
Extract taken from the interview with Dr Wolfgang Baier, Group CEO of SingPost, by Mail & Express Review Editor John Modd. This extract mentions how Posts can better utilise their retail network.
Retail network
Another key strategic issue for posts is the utilisation of the retail network and improving customer access to services.
The SingPost chief executive says his company is currently striving to build added convenience and choices into its retail network, to meet its customers’ lifestyle needs.
SingPost has over 700 customer “touch points” including more than sixty post offices, some 300 Selfservice Automated Machines (SAM), convenience stores, other postal vendors and stamp agents, and the e-commerce portals.
Baier says: “We leverage our distribution network to offer one stop convenient services including bill payment and government services.
“Our offering of financial services since 2005 has been well received by our customers. These are very essential need based services including personal and housing loans, financial planning, and remittances \services, not only for local people but for foreign workers who can send their money back home through a trusted network.”
There is also collaboration with government agencies to offer services such as passport renewal and visa applications. “Generally, the products and services offered through our post offices must be aligned with our infrastructure and meet our customers’ needs too,” he emphasises
