Cultivating customers
How Poste Italiane is achieving high performance by transforming customer relationships to define next-generation postal services.
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Posted by Ian Taylor | Mar 11, 2010 | News |
How Poste Italiane is achieving high performance by transforming customer relationships to define next-generation postal services.
Read MorePosted by Ian Taylor | Jan 20, 2010 | News |
A new paradigm for postal operators, by Ulisse del Gallo, Accenture Global Postal Industry
Read MorePosted by Ian Taylor | Oct 14, 2009 | News |
Accenture has won an order from the Indian postal department to modernise the post offices across the country.
Read MorePosted by Ian Taylor | Sep 8, 2009 | News |
Accenture teamed with HP to develop business solutions for PosteMobile, reports Reuters.
Read MorePosted by Ian Taylor | Sep 5, 2009 | News |
While there may be some uncertainty about who first coined the phrase “the customer is king,” there is little doubt that postal organisations are beginning to recognize the vital importance of the customer. Accenture research linking positive customer experience to revenue growth shows that posts must focus on the customer first.
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