Office deliveries
Around 40% of people in the UK now regularly use their professional address as a personal PO Box, according to the latest shopper insight data from Barclaycard.
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“Online shopping fuels rise in Christmas spending, as the high street slumps,” says Barclaycard
Total UK retail spending grew 4% year-on-year over the Christmas period, according to the latest data from Barclaycard. But this growth was driven entirely by online shopping, which saw the strongest year-on-year increase since April 2012, jumping 17.9%.
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New ‘Doorstep Economy’ set to transform retailing and service industries, says Barclaycard
Barclaycard has announced that its new research on the ‘Doorstep Economy’ has revealed a surge in UK businesses gearing up to meet consumers’ expectations for an ever-increasing range of products and services to be delivered ‘on-demand’ and at speed to homes and offices across the country.
Read MoreWhen Saturday comes…
Chris Dolan on how the e-commerce revolution might prevent men being dragged shopping by their partners! Hallelujah.
Read MoreRoyal Mail loses big business deals
Royal Mail has ‘lost’ 2.bn business letters – one in eight – to private competition in the past 12 months, Financial Mail can reveal.
About 18 of Royal Mail’s largest business clients, including HBoS, Lloyds TSB, Barclaycard, Centrica and the Department for Work and Pensions, have defected to private carriers. There are fears that other Government departments will also take their business elsewhere.
The loss of so many large customers is expected to have a strong impact on the company’s profits, which will be announced at the end of March. Operating profits last year were GBP 355m.
The Carphone Warehouse last week became the latest firm to dump Royal Mail and sign up with a new postal provider, UK Mail.
Executives at Royal Mail are becoming increasingly frustrated because, under the terms of its licence, the company cannot offer to cut prices to try to keep business.
It can compete with cut-price competition only by lowering all its delivery charges to business customers, a move that would have to be funded through increased efficiency and new technology.
One hundred top business clients are responsible for 40% of Royal Mail’s profits and traditionally business customers effectively subsidise domestic household mail.
The growing loss of customers will put further pressure on the Government to agree to Royal Mail’s restructuring plans.
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