Tag: Canada Post

Multi-Year Contract Triples Canada Post MoneyGram Money Transfer Locations

Posted by | Aug 8, 2008 | |

Canada Post and MoneyGram International announced a new agreement that will bring MoneyGram’s money transfer service to 2,000 more Canada Post locations and greatly expand the MoneyGram money transfer agent network throughout Canada. Canada Post, a MoneyGram agent since 2002, offers the money transfer service in 1,000 locations today. As part of the new, multi-year agreement, Canada Post will add the service in an additional 2,000 locations by the end of 2009, tripling the locations offering the MoneyGram money transfer service.

Canada Post is also upgrading to MoneyGram’s latest AgentConnect system which makes it easier to expand the service into more Canada Post locations as well as provide fast service to enhance the customer experience. It takes as little as 10 minutes to send a MoneyGram money transfer around the world, depending on an agent’s hours of operation on the receiving end.

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Poste Italiane helps pave the way for the delivery of electronic postmarks

Posted by | Jul 30, 2008 | |

Poste Italiane’s Director General, Massimo Sarmi introduced an application to enable Posts the world over to deliver electronic postal certification marks.

The plug-in developed by Poste Italiane with the help of Microsoft applies an electronic postal certification mark that provides evidential proof of an electronic event, in a certain form, at a certain time, and involving one or more parties. This certification mark can be seen as the electronic equivalent of a registered letter. It brings all the benefits of the traditional paper-based postmark to electronic documents. Features such as date and time stamping, digital identity capture, content verification and encryption prove that the content of an electronic message has not been altered. The electronic postal certification mark acts as evidence of who signed what and when.

The Advanced Electronic Services user group, part of the UPU’s Telematics Cooperative (an association of UPU member countries that work together to develop technical applications for the benefit of the postal world), and countries currently using electronic postmarks also contributed their expertise to the project. These include Belgium, Canada, France, Italy, Portugal and the United States.

With this application, the UPU will work to provide member countries wishing to offer electronic postal certification marks the necessary infrastructure to do so.

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Magazines Canada makes recommendations to Canada Post review panel

Posted by | Jul 28, 2008 | |

A delegation of representatives from Magazines Canada met with the Canada Post strategic review panel in Toronto to provide six recommendations on what the crown corporation should to do to strengthen its relationship with and improve services for the Canadian magazine industry.

– There should be a “postal contract” between Canada Post and the Federal Government to clarify the crown corporation’s roles and responsibilities.
– An independent regulator should be created to ensure compliance with the “postal – contract” and provide for arbitration of disputes.
– Lettermail rates should rise with actual delivery costs.
– Rate increases should be transparent, timely and predictable.
– Competition should be introduced in magazine delivery.
– istance-related pricing should be put on hold pending the panel’s report.
The delegation also pointed out two key characteristics that make Canada’s magazine industry and mail services unique:

The size of Canada’s landmass relative to the small and dispersed population.
Competition from American magazines due to our proximity to the world’s largest exporter of magazines.

Magazines Canada will submit comprehensive proposal to Canada Post in September. This will also go out to Magazines Canada members.

The Canada Post panel will complete its review in December 2008.

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New Ombudsman appointed at Canada Post

Posted by | Jul 21, 2008 | |

Marc Courtois, Chairman of the Board of Directors of Canada Post is pleased to announce the appointment of Ms. Nicole Goodfellow as Ombudsman effective July 14, 2008 for a term of three years.

At the time of her appointment, Ms. Goodfellow was General Manager, Human Performance Excellence at Canada Post. Throughout her 30-year career with Canada Post, she has acquired extensive knowledge and leadership experience, at Head Office and in the field, primarily in Human Resources, Operations and Customer Service. Ms. Goodfellow holds a Masters Degree in Business Administration from the University of Western Ontario and Bachelor of Arts degrees in both Linguistics and Slavic Studies from Ottawa University. Amongst her many interests, she takes great pride in supporting under-privileged primary school children in Nairobi, Kenya. For the past 5 years, she has also been Canada Post’s representative on the Board of Directors for the Canadian Council for Aboriginal Business.

Ms. Goodfellow replaces Michel Tremblay who was the Ombudsman for Canada Post from September 1, 2002 until his retirement on March 31, 2008.

The Office of the Ombudsman was created in 1997 to safeguard customer interests by assisting with the resolution of customer service complaints and operates at arms-length from Canada Post.

For more information, customers can reach the Ombudsman’s website at http://www.ombudsman.postescanadapost.ca/

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Canada Post gets new marketing leader

Posted by | Jul 10, 2008 | |

Canada Post has appointed Stewart Bacon as its first chief sales and marketing officer.

The new role is a “statement about the importance of customers and serving customers” and was created to help ensure that customer relations are properly managed, said Bacon.

Canada Post employs approximately 70,000, 90 pct of which are involved in mail delivery, and “in the minds of many employees, the customer was not front and centre,” said Bacon, who adds that this is a problem Canada Post is attempting to rectify.

Bacon hopes to increase the relevance of “our postal business to both businesses and consumers,” and to make sure “people continue to think that getting mail delivered to you is the best way to get communications.”

Bacon will oversee approximately 1,400 employees in the customer service department, billing and accounts receivable, sales department and call centres in Winnipeg, Ottawa and Fredericton. He will report to Canada Post president and CEO, Moya Greene.

Bacon worked in sales and marketing at IBM and Philips Electronics in Montreal, before joining Canada Post as regional vice-president in 1994.

Last week, VANOC and Canada Post also announced that Canada Post has been named an official supplier for the Vancouver 2010 Olympic and Paralympic Winter Games.

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