Tag: Canada Post

4th International Award for Customer Value Management

Posted by | Jul 4, 2008 | |

Colleagues and Friends,

I am thrilled and proud to announce another great achievement for Canada Post’s Customer Value Management (CVM) team. On June 30th, we were awarded an International Business Award (sponsored by Dow Jones) in the category of Customer Service – CVM’s 4th international award since 2007.

The International Business Awards are the only global, all-encompassing business awards program honouring great performances in business. Nicknamed the Stevie for the Greek work “crowned,” the award will be presented to winners at a gala dinner on Monday, September 8 in the Shelbourne Hotel in Dublin, Ireland.

Recipients of the International Business Awards were selected from more than 1,700 entries received from organizations and individuals in more than 30 countries. Other finalists in our category include British Telecom Global Services, John Hancock Signature Services, Epicor Software, the Prudential, and Marriott Vacation Club International.

This recent award is further recognition that the Customer Value Management program at Canada Post is a recognized best practice and showcases our ability to compete against well-recognized multi-national organizations world-wide.

To those who have made a contribution, supported, or have expressed interest in this important initiative, my sincere thanks.

Janet LeBlanc
Director, Customer Value Management

Canada Post
N0280-2701 Riverside Drive, Ottawa K1A 0B1
Tel: (613) 734-6780
Fax: (613) 734-4392
email: [email protected]

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Canada Post Proposed Changes Impact eBay Media Sellers

Posted by | Jun 30, 2008 | |

eBay Canada posted an announcement to let sellers know about proposed new specifications and pricing for Oversize Lettermail from Canada Post. The changes could spell significantly higher costs for media sellers and others who ship within Canada.

The Canadian postal service is proposing significant price increase for “Irregular” Oversize Lettermail, a new designation for items that are thick and rigid, or thick and have box-like edges. The effective date of the proposed changes is January 12, 2009. Items that would be defined as Irregular Oversize Lettermail include media discs sent in standard CD, DVD or Blu-ray cases; hard cover books; or trading cards in protective plastic casings.

The proposal would split existing Oversize Lettermail into two categories. “Regular” Oversize Lettermail items would include items that are between 0.18 mm and 10 mm thick, regardless of flexibility; and items that are between 10 mm and 20 mm thick that meet the new flexibility requirement and do not have box-like edges. “Irregular” Oversize Lettermail items would include items that are between 10 mm and 20 mm thick that do not meet the new flexibility requirement and/or have box-like edges. All other existing specifications for oversize mail – including the maximum size and weight – will remain the same.

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Canada Post Responds to Cost Pressures with 2009 Pricing Strategy

Posted by | Jun 26, 2008 | |

In response to rising cost pressures, Canada Post is proposing an amendment to the Letter Mail Regulations to establish the rates of postage for domestic Lettermail for the next three years. The domestic Lettermail rate would increase from 52 to 54 cents in January 2009. The rate would rise by two cents per year in the following two years. Even after these rate increases, Canada will continue to enjoy the 3rd lowest rate of postage in the developed world.

Under the current Letter Mail Regulations, increases in the domestic basic letter rate have been restricted by a price-cap formula that limits increases to two-thirds the rate of inflation as reflected by the Consumer Price Index (CPI). The CPI has increased 14.5 per cent since 2002, while the price of a basic stamp has gone up only 8.3 per cent or 4 cents. This does not adequately reflect Canada Post’s costs in operating the postal service – in particular rising costs for labour, fuel and transportation.
Other rate adjustments for regulated products announced in the Canada Gazette include a 2-cent increase to 98 cents for letters, cards and postcards up to 30g destined for the USA; and a 5-cent increase to CAD 1.65 for letters, cards and postcards up to 30g to foreign destinations.

Price adjustments will also be applied to non-regulated products. Publications Mail rates will increase by an overall weighted average of 3.1 CAD along with the introduction of a distance-based Letter Carrier Pre-sort price structure. Canada Post will also introduce a new formula to calculate the existing Parcel Fuel Surcharge.

1 CAD = 0.991926 USD

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Australia Post's AUD 155m tax grab

Posted by | May 27, 2008 | |

Australia Post will pay a “special dividend” of AUD 150 million to the Government in the 2008-09 financial year. The amount is on top of the AUD 300million Australia Post provides to the commonwealth annually.

Liberal senator Simon Birmingham asked Australia Post executives how they justified slugging consumers with increased postal charges when that money would simply be transferred to the Government’s coffers.

The committee heard that about AUD 90 million would be raised from increased postal charges applied to ordinary small and large letters, which were mostly sent by private individuals and some small businesses.

About AUD 55 million would be raised from pre-sorted letters, which are mostly sent by businesses, while the remaining money will come from other types of letters.

Australia Post group financial controller Michael Tenace said the amount to be raised from increased postal charges had nothing to do with the special dividend to be paid to the Government, which would come out of profits generated over two financial years.

He said the proposed price hikes were to cover the increased costs of delivering letters.

The Australian Competition and Consumer Commission is reviewing Australia Post’s proposal to raise the basic postage rate from 50c to 55c and increase the price of other mail services.

The ACCC will release its preliminary views on the matter next month.

Australia Post corporate secretary Michael McCloskey said the average extra cost for households would be AUD 2.70 a year.
Australia Post’s CAD 155m ‘tax grab

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Canada Post Educates Marketers On ‘Responsible’ Direct Mail

Posted by | May 18, 2008 | |

Already a supporter of reducing junk mail with its eco-friendly Consumer Choice option that reduces waste and clutter, Canada Post has announced its greening with a nationwide initiative to help educate marketers and consumers on the responsible use of direct mail and its impact on the environment.

As part of its first Corporate Social Responsibility report, Canada Post is now offering www.canadapost.ca/green, which the company says offers marketing companies ideas on how to responsibly use direct mail to target their messages to consumers.

Canada took a giant conservation step toward reducing junk mail with the Red Dot Campaign. All Canadian residents have to do if they don’t want to get Spiegal-size clearing catalogs in their mailboxes, is apply a red “No Admail” or “No Junk Mail” sticker on their mailbox.

A recent survey from DMNews and Pitney Bowes found that negative perceptions of mail’s environmental impact are based on “widespread public misunderstandings.” The report said that 48 percent of those surveyed believed that mail was half of the content in the nation’s landfills. Mail, according to the report, actually makes up two percent of the nation’s municipal waste.

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