Ofcom: Royal Mail’s poor service is now eroding public trust in one of the UK’s oldest institutions
Ofcom has today fined Royal Mail £10,500,000 for failing to meet its First and Second Class delivery targets in the 2023/24 financial year.
Read MoreTag: OFCOM
Citizens Advice research: when it comes to customer service, poor performing parcel companies are clearly stuck in transit
In its fourth annual parcels league table, Citizens Advice has revealed that, while Royal Mail and Amazon both achieved an overall score of 3 out of 5 stars, standards continue to slip in areas like customer service.
Read More
Ofcom: Consumers report a drop in value for money for postal services as prices rise
Evri and Yodel customers are the least satisfied with their experience when it comes to contacting parcel firms for help, Ofcom has found, while Amazon and DHL are the best performers.
Read More
Royal Mail CEO: Change cannot come soon enough
Ofcom has announced that it will assess whether certain changes to Second Class letter delivery in the UK – while maintaining a next-day First Class service six days a week – would meet postal users’ needs, ahead of consulting on proposals early next year.
Read More
Citizens Advice: We’re seriously worried about the future of our postal service
Royal Mail has issued its Universal Service Obligation (USO) Quality of Service report for First and Second Class mail for the financial year 2023-24, revealing only 74.5% of First Class mail arrived within one day.
Read MorePost & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.