Tag: Postcom

Postcomm consults on complaint handling and redress schemes for licensed postal operators (UK)

Postcomm has today launched consultations on:
– Complaint handling: Complaint handling standards for licensed postal operators. A consultation document and
– Redress schemes for licensed postal operators: Criteria for the approval of redress schemes in postal services
Under the Consumers, Estate Agents and Redress Act (“the CEAR Act”, given Royal Assent on 19 July 2007), Postcomm has a statutory duty to make regulations on complaint handling standards that would apply to all licensed operators. The act also allows for the Secretary of State for Business, Enterprise and Regulatory Reform to require regulated postal operators to belong to a Postcomm-approved redress scheme.
Today’s documents seek views on Postcomm’s proposals:
– for complaint handling standards, and
– on criteria for approval of redress schemes in postal services.

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The Telegraph: UK postal strike 'could last for months'

After two days of strikes, up to 100 million letters and parcels are estimated to be stacked up in sorting officers around the country as the worst stoppage for two decades paralyzed Britain’s postal system.

The five-day dispute will cost Royal Mail more than GBP 100 million by the time it ends on Wednesday. Despite more talks about pay, pensions and job cuts at the Trades Union Congress, both sides were far from agreement last night.

The Royal Mail claimed that 50 per cent more people were at work compared with previous strikes in the summer, although this was disputed by the Communications Workers Union (CWU), which said the action was “solid”.

Up to 130,000 postal workers walked out at noon on Thursday for 48 hours and will stage another two-day walkout from 3am on Monday, which will hit deliveries until the end of next week.

The postal strike in numbers:

400 million – Backlog of letters which will build up if strike lasts for five days.

GBP 10 million – Estimated cost of strike to small businesses in lost business and delayed postal payments.

135,000 – Postal workers on strike, out of a total of 180,000.

33,000 – Post Office bicycles standing idle while their riders are on strike.

GBP 790,000 – Oay packet of Royal Mail Group chief executive Adam Crozier in 2005.

8 – Miles travelled every day by postal workers, carrying around heavy mailbags.

5.6p – Loss to Royal Mail every time a stamped letter is sent. The firm loses some £4 million a week.

GBP 4 billion – Royal Mail Group pension scheme accounting deficit.

113,000 – Post boxes in the UK.

40,000 – Jobs the Communication Workers’ Union claims will be lost under the terms of the current pay offer.

27 million – Postal addresses in the UK.

11kg – The weight limit on a postal worker’s pack.

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Postcomm reviews Royal Mail application

Postcomm is seeking views on Royal mail’s application to extend its Pricing in Proportion (PiP) framework to Packetpost Returns.

Packetpost Returns is a service that allows packets to be returned from customers with the postage cost being borne by the original sender.

Currently the price per item paid by the original sender is based on the average weight of the mail returned. Royal Mail advised Postcomm that Packetpost Returns was overlooked when it made its original PiP application in August 2003, and proposes that an item returned through this service should be treated and charged as a packet under its Pricing in Proportion framework.

Royal Mail has also requested that Packetpost Returns, consistent with the greater alignment of these prices to those of normal Packetpost, should be included in the same controlled services group as Packetpost1 .

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Postwatch seeks comments on new Royal Mail targets

Postwatch is seeking opinions on what Royal Mail’s performance targets should be from April 2006 and, to kick off the three-month consultation period, it has published a document setting out its views to encourage public comment and to stimulate debate.

The consumer watchdog for postal services believes meeting Royal Mail’s current 16 current licence targets — including that at least 93percent of 1st class letters should arrive next day — should be the priority, but looking ahead the watchdog says customer service levels should be more clearly defined.

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UK Government will reprieve rural post offices

The trade secretary, Patricia Hewitt, is to reject a key recommendation from PostCom, the postal regulator, and extend the Pounds 150m subsidy for rural post offices to 2008.

The move, which will be announced in June, is designed to give the government more breathing space in its plans to modernise the Post Office. It will also quell rising unrest in rural communities that feared a slash-and-burn policy of the countryside network, with as many as 1,600 post offices and sub-post offices being closed.

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