Royal Mail exceeds first and second class delivery targets

Royal Mail exceeds first and second class delivery targets

Royal Mail’s latest Quality of Service report reveals that the Company has exceeded its regulatory Quality of Service targets for First and Second Class mail, for the first quarter of the financial year 2019-20.

During the first quarter of the year leading up to 30 June 2019, Royal Mail delivered 93.2% of First Class mail the next working day against a target of 93%. The Company delivered 98.9% of Second Class mail within three working days against a regulatory target of 98.5%.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter. It has one of the highest Quality of Service specifications of any major European country.

Paul O’Keefe, Director of Quality and Customer, Royal Mail said: “We are delighted to have exceeded both our First Class and Second Class Quality of Service regulatory targets for the first quarter of the financial year. Royal Mail has one of the highest Quality of Service specifications of any major European country and our postmen and women work extremely hard to deliver high standards of service to all our customers across the UK.”

Royal Mail’s Quality of Service is measured by Kantar, an independent market research company. The latest independent report on performance was published today on Royal Mail’s website at:

Relevant Directory Listings

Listing image

INFORM GmbH

Agile Yard Management with SyncroTESS INFORM’s Agile Yard Management software, SyncroTESS, optimizes the handling of load units in post and parcel centers. Through the synchronized interaction between gate, yard, and logistics center, SyncroTESS enables an efficient, transparent and optimized yard management providing: Reduced gate times […]

Find out more

Other Directory Listings

News Archive

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

What’s been the most interesting trend of 2019?

Thank you for voting
You have already voted on this poll!
Please select an option!




Pin It on Pinterest

Share This