Amazon expands its Counter network across the U.S.
Amazon has expanded its network of staffed pickup points that gives customers the option to pick up their Amazon packages in-store at a partner location.
Amazon customers will now have access to thousands more Amazon Hub Counter locations with Amazon’s new store partners GNC, Health Mart and Stage Stores.
Counter is part of the Amazon Hub network of secure, convenient pickup locations, which also includes thousands of Lockers nationwide. Amazon designed and built the technology for Counter from the ground-up, resulting in a quick and simple pickup experience for customers. For partners, Counter easily turns a store of any size into a pickup location available to millions of Amazon customers.
“The response we’ve heard from our customers and partners after the launch of Counter earlier this year has been tremendous,” explains Patrick Supanc, Worldwide Director of Amazon Hub. “This new network of pickup points gives customers a pickup experience that is fast, flexible and convenient, and partners are thrilled with the strong engagement and additional foot traffic Counter is driving for their stores.”
“For six years, my pharmacy team has served our community and made sure our patients get the care they need,” said Laura Temple, RPh, pharmacist and owner of Laura’s Health Mart Pharmacy in Azle, Texas. “Amazon Hub Counter has given my current patients a new, convenient way to pick up their Amazon packages, and it’s also brought in new neighbors who have then been introduced to the meaningful care at my pharmacy. I’m delighted to offer Counter in my local store.”
To ship to a Counter location is easy and secure. After shopping on Amazon.com, customers proceed to checkout and select one of the Counter pickup points available in their zip code as their delivery location. As soon as their package arrives at the store, customers receive an e-mail notification with a unique barcode as well as a reminder of the address and the business hours of their selected store. At the store, customers provide the barcode to store staff, who scan it, retrieve the package, and hand it to the customer. Customers have 14 days to collect their package.