Partnership delivers a winning performance
One of the UK’s leading mailroom experts has won a customer service award in partnership with insurance giant Royal & SunAlliance.
TNT Managed Services – a division of Britain’s leading business-to-business express delivery operators, TNT – collected top honours in the Customer Service category at the British Institute of Facilities Management (BIFM) Awards held at the Grosvenor House Hotel in Park Lane, London.
Since 2004, TNT has been responsible for the management of all 16 Royal & Sun Alliance’s mailroom locations in the UK, as well providing an inter-branch mail distribution service covering 21 sites.
First-class standards in performance provided by TNT exceeded the agreed performance indicator levels, prompting Royal & SunAlliance Facilities Management Service Manager Stuart Boardman to comment: “TNT have not only set a benchmark for the implementation and delivery of outsourced services, they also set a very high standard within our supply chain solutions.”
Arthur van Veen, Divisional Director, TNT Value Added Services, said: “To receive recognition from such an auspicious and prestigious body as the BIFM is further testimony of our approach in providing a great customer experience and the great partnership we have with Royal & SunAlliance.”
“TNT and Royal & SunAlliance emerged victorious from a high-calibre field featuring some of the UK’s most famous brand names to win this category.”
“This is a tremendous achievement and underlines our hard work, diligence and skill with one of our most prestigious contracts.”
Tony Girvan, Head of Property and Facilities Management for Royal & SunAlliance, said: “We regard the TNT solution as being one of the most high profile contracts that our business operates.”
“As an example of a true ‘one-stop-shop’ solution, TNT had to ensure a total understanding of our requirements to deliver a world class service through the use of excellence in customer care.”
