Obasanjo orders Nigeria Post to deliver mail within 48hrs
Nigerian President Olusegun Obasanjo has directed the Nigerian Postal Service (NIPOST) to ensure that all mails within the country are delivered within 48 hours against the present delivery time of 72 hours by the organization.
Similarly, with effect from December 2003, NIPOST will solely be responsible for the distribution of NITEL Bills throughout the federation.
The Area Postal Manager, Rivers/Bayelsa Territory, Mallam A.B. Mahmoud who dropped the hint weekend at the annual NIPOST Key Customers Forum of the territory said NIPOST was out to satisfy and maximize the mutual benefits with customers.
He announced that motorcycles have been acquired and more staff recruited and trained to enhance delivery of bulk-posting service.
Mallam Mahmoud disclosed that the parcel service of the organization was now being re-packaged to meet the needs of the customers, just as the EMS /Speedpost, a Courier outfit of NIPOST was equally being expanded to cover so many networks (Countries) under the Universal Postal Union Scheme.
The Area Postal Manager, said the agency has intensified effort to clampdown on illegal courier operators in the country through the efforts of the courier Regulatory Department of NIPOST. He made known that NIPOST was in the process of introducing cash transfer service through on-line operations to replace the existing Postal/Money order, expressing optimism that this service would come on stream next year.
“Similarly, our new subsidiary NIPOST which has since commenced operations in Lagos and Abuja will have its services extended to Rivers State. This will provide not only internet services but will operate as a V-SAT based Internet Service Provider (ISP) to interested clients.”
Mahmoud maintained that all those programmes could not be achieved without a successful customer service system hence, the organization has embarked on conscious training and re-training of staff from desk officers (Counter Officers) on both reactive and proactive customers service.
He restated the unflinching resolve of the organization to improve on their service delivery to improve on their service offer constructive criticism and advice that would improve on the quality of service in the system.
