Ofcom issues annual postal market monitoring update

Ofcom has today (30 November) issued its annual monitoring update on the postal market. Ofcom’s research indicates that “the majority of consumers are satisfied with postal services (85%) and that prices remain affordable”, but it also notes that Royal Mail’s 2015-16 quality of service (QoS) performance was lower than in the prior year on six of the eight measures.

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Ofcom publishes Review of the Regulation of Royal Mail

Ofcom has today (25 May) published its Review of the Regulation of Royal Mail. The regulator has concluded that the “universal postal service is financially sustainable” and also announced that “given the declining letters market, and increased competition in parcels” it is not proposing to impose new price controls on Royal Mail’s wholesale or retail products.

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