Itella studies and develops the usability of Posti web service
Itella is developing public web services to make them more user-friendly. The project will start with the Posti.fi website, one of Finland’s most frequently used electronic transaction services. During the spring of 2008, Itella and Logica will cooperate in a study on how the current website serves senior citizens and how the usability of the site could be improved, both as regards senior users and other website visitors.
The Posti website attracts almost one million visits on a monthly basis. The use of the Internet both for information searches and eTransactions is increasing, and a growing number of senior citizens use the Web for various transactions. – In future, the easy usability of online services will be one of the key features of the information society in providing services for people of all ages. Itella wants to be the first to contribute to this cause, comments Tarja Hopeakangas, Business Development Manager responsible for Itella’s online services.
In April, Itella and Logica will test and study the usability of the current Posti website with a test group comprising people of 60 years of age or over. Enter ry, a senior citizens’ information technology association, is contributing to the selection of the test group. The association has participated in many public sector projects as an expert and usability tester. The tests will provide valuable information on how to make it easier to search for information.
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